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why wool?
Wool has insulating properties which keep you warm in the winter and cool in the summer. In addition, wool continues to keep you warm when damp, which is especially important for the rainy BC coast! Wool needs to be cleaned less frequently than other fibres. Its unique fibre characteristics resist soiling, and stains are readily released during cleaning. In these eco-aware times, undyed wool seems like the ultimate choice. As well, there is wonderful depth and variation in undyed natural colour, just as it comes off the sheep. Alpaca wool is as soft as cashmere and warmer, lighter and stronger than sheep's wool. The extremely fine Alpaca fiber has very little guard hair, contains no grease, oil or lanolin, and is completely odorless. Its rich silky sheen, high tensile strength, and excellent insulative or thermal qualities are just a few reasons that alpaca is so wonderful to wear around your neck. The undyed colours are especially eco-friendly and beautiful. what should I know about zed knitwear?
All zed knitwear should be gently washed by hand in cold water, using Eucalan or other mild natural soap. Blot in a fluffy towel, reshape and lay flat to dry. Do not wring or agitate. A light steaming on the wrong side with a clothing steamer will reset the stitches at any time. Dry cleaning is always an option if you prefer. With proper care, it will last for years. All sizes are approximate and may vary slightly. All zed handmade products are produced in a smoke-free and pet-free environment. |
how accurate are the colours I see on my screen?
I make every attempt to post photos that represent the true colour and appearance of my hand knit pieces. However, different settings may alter how the colour appears on your monitor. I also name the colours with the best descriptive possible to give you a clear idea of the colour. Felted bowls will have slight variation in size and colour as each one is unique and by the nature of the felting process will vary slightly in size.
I make every attempt to post photos that represent the true colour and appearance of my hand knit pieces. However, different settings may alter how the colour appears on your monitor. I also name the colours with the best descriptive possible to give you a clear idea of the colour. Felted bowls will have slight variation in size and colour as each one is unique and by the nature of the felting process will vary slightly in size.
are all items in stock and ready to ship?
Availability is updated on each product page daily, and I try to keep one of each scarf in stock during winter months. Otherwise, items are hand-knit to order (using real knitting needles, no knitting machines!) and therefore will take 7 to 14 days to produce. If you want to be sure before ordering, please send me an email.
Availability is updated on each product page daily, and I try to keep one of each scarf in stock during winter months. Otherwise, items are hand-knit to order (using real knitting needles, no knitting machines!) and therefore will take 7 to 14 days to produce. If you want to be sure before ordering, please send me an email.
can I send a gift?
I am happy to send your purchase as a gift. Please include your note to the recipient in the comments section when you checkout, and make sure the recipient’s name and address is included in the “SHIP TO” field in the checkout process.
I am happy to send your purchase as a gift. Please include your note to the recipient in the comments section when you checkout, and make sure the recipient’s name and address is included in the “SHIP TO” field in the checkout process.
how will my purchases be shipped?
Canada: shipping via Canada Post Regular Parcel.
2-9 business days delivery standard for most parcels.
USA: shipping via UPS Standard - 7 to 10 business days delivery. All taxes, brokerage fees and/or duties are the responsibility of the buyer and are not included in shipping charges.
Shipping and handling charges are as follows:
Canada: $15.00
USA: $20.00 to $25.00 depending on destination
Canada & US orders over $300: Free Shipping
Expedited shipping: Please contact me for a quote
Outside of North America: Not available at this time. Sorry.
Canada: shipping via Canada Post Regular Parcel.
2-9 business days delivery standard for most parcels.
USA: shipping via UPS Standard - 7 to 10 business days delivery. All taxes, brokerage fees and/or duties are the responsibility of the buyer and are not included in shipping charges.
Shipping and handling charges are as follows:
Canada: $15.00
USA: $20.00 to $25.00 depending on destination
Canada & US orders over $300: Free Shipping
Expedited shipping: Please contact me for a quote
Outside of North America: Not available at this time. Sorry.
how can I pay?
I accept Visa, Mastercard, American Express and Paypal.
I accept Visa, Mastercard, American Express and Paypal.
how is sales tax calculated?
Taxes are applied on the total of the order, including shipping charges. Please note that taxes (GST/PST/HST) are charged to all customers in Canada as applicable to the province or territory of delivery. There is no sales tax charged on orders shipped outside of Canada. All taxes, brokerage fees and/or duties are the responsibility of the buyer.
Taxes are applied on the total of the order, including shipping charges. Please note that taxes (GST/PST/HST) are charged to all customers in Canada as applicable to the province or territory of delivery. There is no sales tax charged on orders shipped outside of Canada. All taxes, brokerage fees and/or duties are the responsibility of the buyer.
what is your return policy?
I understand that shopping for clothing and accessories can be difficult on the internet, so if you're unhappy with your purchase, I want to help you fix that. Refunds will be considered within 4 days of receiving your zed item. Please contact me before sending anything back. Please note that buyers will not be reimbursed for any shipping costs associated with the purchase. All returns must be received in the same condition in which they were shipped. Refunds will be issued when items are received by zed handmade. And please don't wear perfume when trying on your knitted scarf until you are sure you love it!
Thank you for supporting an independent studio!
I understand that shopping for clothing and accessories can be difficult on the internet, so if you're unhappy with your purchase, I want to help you fix that. Refunds will be considered within 4 days of receiving your zed item. Please contact me before sending anything back. Please note that buyers will not be reimbursed for any shipping costs associated with the purchase. All returns must be received in the same condition in which they were shipped. Refunds will be issued when items are received by zed handmade. And please don't wear perfume when trying on your knitted scarf until you are sure you love it!
Thank you for supporting an independent studio!